Returns Policy
At Kura's Kloset, your satisfaction is important to us.
Because many of our products are intimate or personal-use products, products are not eligible for return once shipped. After shipping, products are considered used.
For health, hygiene, and safety reasons, we restrict returns of products including, but not limited to:
Intimate products;
Body-contact products;
Lingerie;
Underwear;
Lubricants;
Consumable products;
Toy products; and
Furniture Products.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at Support@Kuraskloset.com within 14 days of delivery.
We may request photographs, videos, order information, or other documentation necessary to evaluate the issue.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
Do not return products before receiving return instructions from us.
Please note:
Customers are responsible for return shipping costs.
We do not accept C.O.D. (Cash on Delivery) shipments.
Original shipping charges are non-refundable.
Refunds are issued after defective merchandise has been received and inspected.
Our goal is to provide exceptional products and outstanding customer service. If you ever experience an issue with your order, our team will work with you to find a fair and timely resolution.
Please use our Contact Us page.
Shipping
Discreet Packaging
Your privacy matters to us. All orders are shipped in plain, discreet packaging without product names or other identifying information on the outside of the package.
Shipping Times
Delivery times vary depending on the shipping method selected at checkout and the destination. Estimated delivery dates are provided for convenience and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, or circumstances outside our control.
Shipping Address
Please make sure your shipping information is correct before completing your order. Kura’s Kloset is not responsible for packages delivered to an incorrect address provided by the customer.
If your order has not shipped yet, contact us as soon as possible and we will do our best to assist with address corrections.
Lost, Stolen, or Damaged Packages
Once an order has been delivered according to the carrier's tracking information, Kura’s Kloset is not responsible for packages that are lost or stolen after delivery. If your package arrives damaged, please contact us promptly at Support@kuraskloset.com so we can review the issue and determine the appropriate resolution.
